Refund policy

Last updated: January 2026

Our products are custom-made to order through print-on-demand fulfillment partners. Because of this, we do not accept general returns or exchanges for incorrect size, color, or variant selections, change of mind, or other customer preferences.

Eligible Order Issues

Your order arrives damaged.
The product has a printing or manufacturing defect.
You received the wrong item because of our error.
Your order is lost in transit.

Email Info@HolmestoHarvest.com within 14 days of delivery with your order number, clear photos of the issue, and a brief description. After reviewing your request, we may provide a free replacement or a full refund. We will let you know if the product needs to be returned.

Items Not Eligible for a General Return or Refund

The following are not eligible for a general return or refund:

An incorrect size, color, or variant selected by the customer.
A change of mind after purchase.
Minor color differences caused by screen settings.
Items returned without prior approval.
Orders delivered to an address entered incorrectly by the customer.

Order Cancellations

Orders may be canceled within 12 hours of purchase only. Production begins shortly after an order is placed, so cancellations cannot be guaranteed after that time.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

Lost or Delayed Packages

If your order appears to be lost or significantly delayed, contact us so we can work with the carrier and fulfillment partner to investigate and resolve the issue.

For Customers in the European Union

Customers in the European Union may have mandatory consumer rights under applicable law. These rights apply in addition to this general policy and are not limited by the terms below.

Right of Withdrawal

Where the EU right of withdrawal applies, customers may cancel an eligible online purchase within 14 days without giving a reason. The withdrawal period generally begins when the customer, or someone designated by the customer, receives the last item in the order.

To exercise this right, email Info@HolmestoHarvest.com with a clear statement that you want to cancel or withdraw from the purchase. Include your name, order number, and the items involved. You may also use any return or withdrawal option provided through your customer account or order-status page.

Where a valid withdrawal applies, refunds and return-shipping costs will be handled as required by applicable law. Products made specifically to a customer’s specifications or clearly personalized may be exempt from the right of withdrawal where permitted by law. Being made to order does not automatically exempt every product.

Damaged, Defective, Incorrect, or Lost Orders

We will provide an appropriate remedy, which may include a replacement or full refund, if an item arrives damaged, has a printing or manufacturing defect, is incorrect because of our error, or is lost in transit.

To request assistance, email Info@HolmestoHarvest.com within 14 days of delivery with your order number, clear photos of the issue, and a brief description.

Size and Color Selections

Because our products are custom-made to order, we are generally unable to accept returns for an incorrect size, color, or variant selected by the customer. However, nothing in this policy limits any mandatory consumer rights that apply under applicable law.

Cancellations

Orders may be canceled within 12 hours of purchase only. This limitation does not affect any mandatory consumer rights that apply to customers in the European Union.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days. For customers in the European Union, refunds will be processed within the time frame required by applicable law.